1.    How do I make a purchase?
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You can shop by product brands or you can browse alphabetically by products from the A TO Z. Click on the product image to open up additional information about it. Then select and click on the 'ADD TO CART' button to pay for it. You can still continue browsing the online store or directly go to the basket in the top right-hand corner to review and amend the contents of your basket or to complete your order. 
 
2.    Can I place an order over the telephone?
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Please call our Customer Care team +603 2164 1059 or email ecoholic21@gmail.com for advice on how to place your order.
 

3.    How will I know if you have received my order?
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After you place your order, you will receive an email from us acknowledging that your order has been received. Please note that this is only to acknowledge that your order has been received and is not confirmation that your purchase has been made. Only after the item(s) are located, your credit card details have been approved, and the delivery address has been verified, will your order be accepted and the item(s) shipped. Should any of the item(s) you have ordered be unavailable you will be quickly informed of the out-of-stock piece(s) and your payment for the item(s) will not be processed.
 
4.    Can I track my order online?
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​We ship all of our orders using DHL. When we dispatch your order for delivery you will receive a unique tracking number by email from DHL. Once in receipt of this reference number you can check the current status of your shipment on the DHL website at www.dhl.com.my/en/express/tracking.html. Alternatively, you can email us on ecoholic21@gmail.com and we will track the order on your behalf. 
 

5.    Can I return an item to the stores?

​If you’d like to return any product purchased on Ecoholic, the return period is 14 days from the date of delivery. We will only accept unopened and unused products for return.